Returns Centre


Returns Centre


In accordance with the legal provisions in force, the CUSTOMER has the right to cancel the purchase without penalty and without giving any reason, within five days from the date of receipt of the products.
The CUSTOMER who wishes to exercise the right of withdrawal must notify TDS GROUP through explicit declaration, which may be sent by registered letter or by a special section on its account on www.briarandfire.com website.
The CUSTOMER may exercise the right of withdrawal even sending any explicit declaration containing the decision to cancel the contract or alternatively transmit the withdrawal form, the text of which is given below:
Model withdrawal form
(complete and return this form only if you want to withdraw from the contract)
With I / we (*) notified / hereby give notice (*) withdraw from my / our (*) contract of sale of the following goods / services (*)
- Ordered on (*) / received the (*)
- Name / consumer (s)
-Address of / consumer (s)
- product code,
- Signature / consumer (s) (only if this form is sent on paper)
- Date
(*) Delete unused.
In case of exercising the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day on which you communicate to TDS GROUP its intention to withdraw from the contract.
The goods must be returned to TDS GROUP, staying at over 13 General Stores, Balerna.
The direct cost of returning the product are borne by the CUSTOMER.
The goods must be returned intact in its original packaging, complete in all its parts (including packaging and any documentation and accessories) and complete the attached tax records. Subject to the right to verify compliance with the above, TDS GROUP will refund the amount of the products covered by the withdrawal within a maximum period of 14 days, including any shipping costs. TDS GROUP may suspend redemption until receipt of the goods or until the system demonstration by the CUSTOMER of having sent back the goods to TDS GROUP.
TDS GROUP will perform refund using the same payment method chosen by the CUSTOMER during the purchase.
In the event of a computer error, manual, technical, or any other nature that may result in a substantial change, not provided by TDS GROUP of the retail price, which makes it unreasonable or clearly insignificant, the purchase order will be considered invalid and canceled and the amount paid by the Client will be refunded within 14 days. from the day of cancellation.